Achievements

Here at SignVideo we pride ourselves on delivering a high quality service and we have, over the years, been recognised for this.

We aim to continue developing our services and hope that our trophy cabinet continues to grow!

SignVideo Milestones

2012

  • Selected by Goldman Sachs/UCL as one of 30 SMEs earmarked for rapid growth training
  • Delivered 10,298 individual interpreting sessions
  • Lloyds TSB becomes the first bank to offer its customers live access to its call centre in BSL via SignVideo BSL LIVE plug-in on its website
  • First Deaf person to start using SignVideo online interpreting services as part of one's own Direct Payment scheme
  • SignVideo now accessible through iPhones and iPads - now moving truly into the mobile working era! 

 

2011

 

  • British Telecom the first corporate to launch SignVideo Web Access offering its customers live access to its call centre in BSL via SignVideo BSL LIVE plug-in on its website
  • Placed 24th in the RBS Top 100 fast growing social enterprises with a growth of 94%
  • Delivered 9,203 individual interpreting sessions
  • Runners up in the Signature's Organisation of the Year Award 
  • Awarded a six month trial with BT customer services to provide access to deaf BT customers
  • SignVideo's service continues to grow by forming partnerships with DeafAction and Lexicon
  • SignVideo app launched on Android for smartphones and tablets

2010

  • Broke through to the RBS top 100 fast growing social enterprises at number 39!
  • Delivered 7,062 individual interpreting sessions
  • Introduction of SignVideo BSL Direct Live
  • 75,000 minute SignVideo call received
  • Winner National Customer Service Awards for Innovation - Jointly with Sutton Council: "Web Interpretation Interface for the Deaf & Hard of Hearing"
  • First non-UK Deaf customer who use BSL starts to use SignVideo from an overseas base
  • Started SignVideo interpreting services in New Zealand on an experimental basis

2009

  • Placed no. 39 in the Royal Bank of Scotland's Social Enterprise 'Top 100 For Growth' in 2009/2010
  • Shetland Islands becomes the first Scottish public services to offer SignVideo online interpreting services to its residents immediately saving up to 90% in BSL interpreting costs
  • Manchester City Council becomes the largest public authority to offer SignVideo services
  • SignVideo online interpreting services supplied live at the European Parliament and the European Union
  • Signed a partnership agreement with South Korea to supply iSV videophones
  • Entered into a partnership with an interpreting agency in New Zealand

2008

  • First BSL interpreting services to achieve quality assurance ISO9001:2008 certification
  • Bristol City Council becomes the first public service outside London to offer SignVideo online interpreting services
  • First Deaf person starts to use SignVideo online video interpreting services under the Access to Work scheme from their place of work
  • First SignVideo online video interpreting session live at the Council of Europe session in Austria

2007

  • 500 video conferencing units distributed across the UK and Europe
  • British Female Inventors and Innovators Award - Innovative Business Diamond winner
  • European Union Women Inventors and Innovators Network 2007 - Information and Communication Technology Special Award (to co-director Brigitte Francois for SignVideo)
  • Awarded a contract by the DWP for BSL/English video interpreting services

2006

  • BT Government Computing - BT awards for innovation.  Best Project, Government to Citizen 2006
  • Managing Director, Jeff McWhinney, recognised for his dedication and work here in becoming the runner up of the Guardian Public Servant of the Year award 
  • 18 public authorities in the Greater London area signed up to SignVideo interpreting services

2005

  • 24th June 2005, first video interpreted call made on the new SignVideo Contact Centre platform
  • Partnership agreement signed with Cisco Systems for the establishment of a video contact centre
  • Partnership agreement signed with Tandberg Solutions for supply of videoconferencing units
  • Secured £500k from the e-Innovations in partnership with the Greater London Authority 
  • Islington becomes the first public service to offer SignVideo on-line interpreting services to its residents from three locations in the borough

2004

  • Significan't (UK) Ltd starts trading on 19 September
  • Contract signed with Bowne Global Solutions
  • First two video conferencing units set up at the Minor Injuries Unit at the Guys Hospital, London and the Accident and Emergency Unit at the St Thomas's Hospital