For immediate release: 30th March 2017
- Energy company teams up with SignVideo to improve access for deaf and hearing impaired customers
- Service will provide free and instant online sign language interpretation
British Gas, the country’s largest energy supplier, is now offering live, online British Sign Language (BSL) interpretation to its customers.
Teaming up with SignVideo, British Gas launched the free service this month which will allow sign language users to access the company’s full range of customer services.
The service is accessed via a video web link that connects to a BSL interpreter who connects the call to a British Gas agent, and interprets for the customer throughout the call. The service is accessible on PCs, laptops, tablets and smartphones.
Born in 2004, SignVideo is led by Jeff McWhinney, a well-known deaf entrepreneur who fights tirelessly for equality of the deaf and hearing community. Today, SignVideo, a predominantly deaf-led organisation, provides their service to the government, NHS, councils, UK banks, telecommunications providers, helplines and many other types of organisations.
About British Gas
British Gas is Britain’s leading supplier of energy, delivering to more than 10 million homes in Britain, and more than 400,000 businesses. We offer the highest quality services to both UK homes and businesses, provided by more than 8,000 highly-trained engineers. We also provide a range of innovative products and services including smart meters, connected home products by Hive™, and the on-demand, online tradesman service, Local Heroes.