SignVideo for Employees

sv-hand-xsmSignVideo for your deaf employees

How does your organisation support deaf or hard of hearing employees to be able to communicate equally with their hearing colleagues, either face-to-face or via the telephone? Often, sadly, there is no provision other than using text based services like instant messenger or email, but these are often not accessible to British Sign Language users. BSL and English are two distinct languages and for some deaf BSL users, communicating in English can be a huge barrier. This is where two types of BSL video interpreting can really help – Video Remote Interpreting (VRI) and Video Relay Services (VRS).

You can open up equal access and communication for your deaf or hard of hearing staff who use BSL, with our reliable and secure BSL video interpreting service. We use the latest video technology to revolutionise how deaf British Sign Language users and hearing people communicate with each other – either in face-to-face meetings or via telephone calls. Using our BSL video interpreting service is easy and will allow your deaf BSL-using employees to do their job without any communication barriers. And what’s more, it can be paid for via the Government’s Access to Work programme, which your employee can register for.

SignVideo App at work

How does a Video Relay Service (VRS) work for deaf employees?

With SignVideo, your employee can make and receive British Sign Language interpreted phone calls just like anyone else. Colleagues can call them at anytime and they can have a phone conversation with their hearing colleagues without hassle, relayed via one of our qualified BSL interpreters. We even offer a video answering machine that will take a BSL interpreted message so the deaf staff member can return the call. There is no need to purchase any additional equipment – your deaf staff members can use their existing technology to connect to one of our professional, qualified BSL interpreters. SignVideo works on various devices such as PC / Mac computers or laptops and Android / iOS tablets and smartphones – all you need is a reliable internet connection.

What are the benefits of Video Remote Interpreting (VRI) for deaf employees?

A common issue for deaf employees in the workplace is finding a BSL interpreter for last minute meetings. It can often take days or even weeks to book an interpreter, and urgent meetings happen no matter if you have an interpreter or not. This leaves deaf employees disadvantaged which can be a very frustrating experience.

 

SignVideo solves that problem with our Video Remote Interpreting (VRI) service. Due to our reliable interpreter availability at the end of the phone, deaf and hard of hearing employees who use British Sign Language, can use SignVideo when a meeting takes place and be fully involved, just like everyone else.

 

SignVideo is available to access online within minutes from Monday to Friday, 8am to 6pm so fully available during normal business hours.

Helping your deaf employee get Access to Work funding for SignVideo

SignVideo can be funded in the UK through the Government’s Access to Work scheme. If your employee is new to Access to Work, click here  to visit their website for information about how to apply. If they already have Access to Work, they can apply for SignVideo by contacting Access to Work . Help your deaf employees to communicate equally, by providing them with this information and support them to get Access to Work funding for the SignVideo service.

So why choose SignVideo for your business?

  • Allow your deaf employees equal communication with their hearing colleagues
  • Ensure Diversity and Equality is at the forefront of your employee welfare strategy
  • Save money and time as no need to book face-to-face interpreters
  • Allow your deaf BSL-using employees to take part in meetings and make and receive phone calls as and when they need to.
  • Ensure professionalism due to our high standard in VRS and VRI provision.
  • Huge organisations like Barclays, Sainsbury’s, Lloyds Bank, BT and the NSPCC among others have chosen to work with us.
  • We hold 3 ISO accreditations – ISO9001, ISO27001 and ISO14001
  • Our contact centre is PCI DSS compliant, secure and runs a closed access location policy
  • We can help serve deaf employees during normal business hours – Mon-Fri, 8am-6pm
  • We are highly secure – we do not capture, store or retain any call information

All of our interpreters:

  • Are fully registered, qualified and certified (NRCPD or equivalent)
  • Have native or bilingual proficiency in BSL and English
  • Hold at least 5-7 years of training before joining us
  • Have at least 5 years community interpreting experience
  • Hold a current DBS Enhanced Disclosure certificate
  • Have Professional Indemnity Insurance (PII)
  • Have signed a Non-Disclosure Agreement at the start of their employment with us
  • Are supported all the time by dedicated Contact Centre Managers
  • Are required to complete 24 hours of continuing professional development annually

If you would like to discuss implementing SignVideo to support your deaf BSL using staff, contact us today.

You can call us on 0208 463 1120, click here to video call us in BSL  or email us at ask@signvideo.co.uk.