So why choose SignVideo?

We are the leading Video Remote Interpreting and Video Relay Services provider in the UK – a trusted partner with over 10 years experience in BSL video interpreting provision. 

  • We work with top UK brands, like Barclays, Sainsbury’s, O2, Lloyds Bank, BT, NSPCC and UK councils, to ensure their deaf British Sign Language (BSL) using customers can communicate equally with their customer services helplines
  • We conduct over 20,000 video interpreted BSL calls a year and answer on average, in less than 30 seconds
  • We invest in the latest video call centre technology to ensure an excellent experience for our callers
  • We have recently launched the first ever in-branch Video Remote Interpreting solution via iPads with Barclays
  • We were a proud finalist in the Tech4Good Awards 2015
  • We are deaf-founded and deaf-led, so we understand what is needed from a BSL video interpreting service

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We strive to set extremely high standards in quality of service so our customers and partners can enjoy the best experience.

  • We place huge importance in excellent quality interpreting. All of our interpreters:
    • are fully registered, qualified and certified (NRCPD or equivalent)
    • have native or bilingual proficiency in BSL and English
    • hold at least 5-7 years of training before joining us and have at least 5 years community interpreting experience
    • hold a current DBS Enhanced Disclosure certificate and Professional Indemnity Insurance (PII)
    • are supported all the time by dedicated Contact Centre Managers
    • are required to complete 24 hours of continuing professional development annually
  • We provide detailed in-house training and support for staff to ensure that a wide range of different call types can be handled
  • We provide monitored SLA’s to our customers to ensure we deliver what we say we will
  • Business continuity is essential. We have distributed cloud servers instead of hosted servers and for voice calls we use flexible SIP trunking connected to the cloud, instead of traditional ISDN lines
  • We hold 3 ISO accreditations – ISO 9001, ISO27001 and ISO14001

We strive to offer as much accessibility to BSL video interpreting as possible

  • We are available to interpret for deaf BSL callers Mon-Fri, 8am-6pm
  • Our service can be accessed via a laptop or PC, or via an app on iOS/Android mobile devices via 3/4G roaming or Wi-Fi
  • We offer a video answering machine for BSL voicemails
  • Users can access our service online, in person or on the go
  • Our IT team provides support in both languages according to the need of the customer: BSL and English

Our service is safe and secure so our customers and partners are protected

  • Customer information is handled through our secure application platform SV2
  • As we relay information in real time, we do not capture, store or retain any customer information
  • Our contact centre is PCI DSS accredited, white listed and has restricted physical access
  • All of our interpreters have signed a Non-Disclosure Agreement