For immediate release: 30th March 2017
- Energy company teams up with SignVideo to improve access for deaf and hearing impaired customers
- Service will provide free and instant online sign language interpretation
British Gas, the country’s largest energy supplier, is now offering live, online British Sign Language (BSL) interpretation to its customers.
Teaming up with SignVideo, British Gas launched the free service this month which will allow sign language users to access the company’s full range of customer services.
The service is accessed via a video web link that connects to a BSL interpreter who connects the call to a British Gas agent, and interprets for the customer throughout the call. The service is accessible on PCs, laptops, tablets and smartphones.