The Office of the Independent Adjudicator for Higher Education (OIA) has partnered with SignVideo. The OIA is the independent student complaints scheme for England and Wales. They review unresolved complaints from students about their higher education provider, and tell the provider to put things right if they have gone wrong. They also share learning from complaints and contribute to the development of policy and practice. You can find out more about who they are and what they do on their website at https://www.oiahe.org.uk/about-us/ .
They want their service to be accessible to all students who need to use it. They would like everyone who needs to communicate with them to be able to do that in a way that feels comfortable! They hope that working with SignVideo to offer a BSL interpreting service will help to achieve that for the deaf community.
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