Deaf or hearing-impaired customers visiting their local bank used to have to rely on family or friends, or a pre-booked interpreter, to carry out simple banking procedures. Barclays recognised that booking in-branch interpreters could often take several weeks, and left many customers feeling uncomfortable.
SignVideo BSL interpretation has been available for telephone services for some time, and Barclays were keen to bring the same level of service to customers visiting their branches. Working in collaboration with SignVideo, they created an online app-based solution that allows branch staff to connect instantly to a fully qualified sign language interpreter, who will facilitate communication between the customer and member of staff. It allows for instant, personable communication whilst maintaining privacy, without the need for booking.
In turn, working with SignVideo has made Barclays’ staff more ‘deaf-aware’, increased their confidence and skills, and ensures a more accessible service for all customers visiting their local branch of Barclays Bank.
From 1st June onwards, people can vote for Barclays Bank PLC and SignVideo in this year’s People’s Award category. More information to follow.
The Tech4Good Awards celebrate the hard work of people of all ages who use the power of computers and the Internet to make the world a better place. They were created by AbilityNet, working with BT and a range of commercial and not-for-profit partners and sponsors.